Portfolio
I am Amabelle Mercado
Hi there! I’m Ama. I am a high-impact Executive Assistant with over 4 years of specialized expertise in Web Design, Graphic Design, Video Editing, and Social Media Management. I bridge the gap between high-level administrative support and professional creative execution.
The Value I Bring
I don’t just manage calendars; I manage your brand. My approach combines a “keen eye for detail” with the strategic mindset of a seasoned project manager. Whether it’s maintaining strict confidentiality or ensuring a product launch stays on schedule, I am dedicated to excellence in every task.
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Creative Suite: Professional web design, graphic design, and video editing tailored to your brand’s voice.
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Digital Presence: End-to-end Social Media Management and engagement.
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Operational Support: Expert email management and complex administrative coordination.
A Foundation of Excellence
Before my 4-year tenure as an Executive Assistant, I spent over a decade as a Customer Service Representative across the Financial, Technical, Medical, and Telecommunications sectors. This diverse background allows me to navigate complex systems with ease:
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Financial & Mortgage: Specialized as a Mortgage and Escrow specialist and a Credit Card representative for Citibank.
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Technical Support: Experienced in software troubleshooting and Avaya phone systems.
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Specialized Accounts: Navigated medical insurance inquiries (Dental/Vision) and high-volume telecommunications support.
My Philosophy
Throughout my career, I’ve operated on three pillars: Effective Communication, Infinite Patience, and Result-Oriented Resolutions. My goal is to streamline your workload so you can focus on the big picture, knowing the details are in expert hands.
You aren’t just hiring an assistant; you’re gaining a partner. Let’s build something great together!
My Work Samples
Website
As a Webmaster, I am dedicated to maintaining and continuously updating my client’s websites. As a Web Designer, I help my client create a new WordPress website using a Divi theme builder.
Graphic
As a Social Media Manager, I excel in crafting monthly graphics for engaging social media content, managing social platforms and researching the topics associated with my client’s business.
Video Editing
As a Video Editor, I consistently produce captivating weekly video content for my client’s YouTube, Facebook, and Instagram postings. The tools I use are Filmora, Canva, and Photoshop.
My Testimonials
Adrian M White
Ama currently works with me as my virtual assistant, social media manager, webmaster, and assistant web designer. She is amazing to work with and has made my life so much easier since joining my team. Ama is skilled and bright at what she does and is a quick learner. She is detail-oriented and is able to replicate the quality of work of someone with many more years in the field. I have had other virtual assistants in the past and none of them have been able to help me as much as she had. I look forward to continuing to work with her in the future and eventually bringing her on full-time as my business grows.
August 4, 2022
Kevin Parsells
Amabelle is a very personable team player, always willing to learn while getting the message across and providing direction where necessary. Professional, conscientious and likeable.
September 8, 2022
Susan Douglas
Amabelle makes running my business easier. I can count on her to know how to do a project and to follow through on it quickly. I am lucky to have her and would recommend her to anyone without reservation. You’re getting someone that knows what they’re doing with Amabelle.
September 27, 2022
Mona Leonard
Ama works hard to keep my marketing, paperwork and workflows running smoothly. She’s integral to our business and success.